Absolutely — here’s a professionally written Shipping, Refund & Return Policy page tailored for a custom art ecommerce site (like your portrait drawing store). It uses a friendly but clear tone and covers key areas like made-to-order nature, delivery timelines, return eligibility, and refund steps.
📦 Shipping, Refund & Return Policy
We want you to love your custom portrait artwork. Because each piece is handcrafted and made-to-order, our shipping and return policies are a bit different from mass-produced goods. Here’s everything you need to know:
🚚 Shipping Information
- Processing Time: Each portrait is drawn by hand and takes time to complete. Please allow 2–3 weeks from the time you place your order to the date you receive your finished artwork.
- Shipping Method: All artwork is shipped in a protective tube via a tracked shipping service. You’ll receive a tracking number as soon as your order ships.
- Shipping Locations: We currently ship to customers within [Your Country] and select international destinations.
- Shipping Costs: Calculated at checkout based on your location and delivery option.
🔁 Return & Refund Policy
Because all portraits are custom-made and drawn by hand, we do not accept returns once an order has been completed and shipped.
However, your satisfaction matters. Here’s how we handle issues:
🖼️ Artwork Preview & Approval
- Before your portrait is finalized, you’ll receive a digital preview of the drawing to approve.
- Minor revisions can be requested at no extra cost, within reason, before the final shipment.
❌ Damaged or Lost Shipments
If your artwork is damaged during shipping or is lost in transit, we will work with you to:
- File a shipping claim
- Recreate the artwork at no additional cost, if necessary
To start a claim, please contact us within 7 days of delivery with clear photos of the packaging and artwork.
💳 Refunds (if applicable)
Refunds are generally not offered due to the custom nature of our work. However, we may issue a refund if:
- We are unable to complete your portrait for any reason
- The customer cancels before the artwork has entered the drawing phase
If a refund is approved, it will be processed back to your original payment method within 5–7 business days.
❓ Questions or Concerns?
We’re here to help. If you have questions about your order, shipment status, or artwork approval, contact us at:
📧 [your email address]
📞 [optional phone or contact form link]